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Privacy Policy

Your trust is our utmost priority, and safeguarding your privacy is fundamental to earning and maintaining that confidence. This core principle guides all our operations, and dictates how we responsibly collect, use, and archive all information we obtain from you. We are committed to transparency and ensuring that your personal data is handled with the highest level of care and security.

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Tiwala Investment Banc’s Privacy Policy outlines how we handle your personal information. In the course of providing services to both individual and corporate clients, Tiwala Investment Banc and its affiliates may collect personal information about you. This data is crucial for us to deliver the highest level of service; however, we are equally committed to safeguarding your privacy at all times.

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This policy specifically details Tiwala Investment Banc's approach to managing your personal information submitted through our website. It clearly defines the purposes for which we utilize this information and the circumstances under which we may share it. We encourage you to review the full policy to understand your rights and our commitments regarding your personal data.

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This Privacy Policy should be read in conjunction with the Terms of Use of the website. Additionally, continued use of our website (www.tiwalainvestbanc.com), signifies acceptance and consent to the practices outlined in this policy.

How We Collect Your Information

We collect your personal information when you complete and submit forms or applications on our website. Please be aware that this information may be gathered from various sources, including but not limited to:

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  • Written or electronic communications that include details such as your name (including any aliases or usernames), addresses, precise geo-locations, passport information, identification numbers, occupation, assets, date of birth, gender, nationality (including state of origin, local government area, and ethnic background), biometric data, email addresses, telephone numbers, and income. We may also request any other information deemed necessary for our processes.

  • Website visits, applications, identification documents, personal financial statements, and interactions with relationship managers, as well as third parties such as other financial institutions, credit bureaus, payment gateways, and payment aggregators.

  • Information obtained through various channels, including forms, phone calls, emails, mail correspondence, and service point interfaces.

  • Your transactional account history, which includes account balances, payment records, and debit/credit card usage. We may also use information from third parties such as family members, solicitors, friends, employers, publicly available website/social media pages, and governmental, regulatory, supervisory, or credit agencies.

  • Any additional information pertaining to regulatory matters associated with you.

  • CCTV footage from within the Bank's premises.

How We Handle Cookies

Cookies are small text files stored on your computer or mobile device when you visit a website. They serve various purposes, such as remembering your preferences to enhance your experience on our site and assisting us in analyzing website traffic. Tiwala Investment Banc utilizes cookies to improve your overall experience while navigating this site. For more detailed information, please refer to our comprehensive Cookie Policy available on our website (Cookie Policy).

How We Use Your Information

With your consent, Tiwala Investment Banc uses your information to comply with legal obligations, or to meet the legitimate interests of Tiwala Investment Banc.​

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We collect personal information to:

  • Facilitate and manage our relationship with you.

  • Contact you to inform you about new services or products.

  • Provide you with information about products, services, and opportunities offered by

  • the Tiwala Investment Banc and its affiliates.

  • Update and enhance Tiwala Investment Banc’s records.

  • Establish your identity and assess applications for our products and services.

  • Price, design, manage, and improve our products and services, and enhance your

  • experience with us.

  • Manage our risks and help identify and investigate illegal activity such as money

  • laundering, terrorism financing, and fraud.

  • Comply with our legal obligations and assist government, law enforcement agencies,

  • or regulators/supervisors.

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We want to assure you that we do not engage in the sale or marketing of your product personal information or personalized data to third parties.Facilitate and manage our relationship with you.​

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Disclosure Of Information

Tiwala Investment Banc will not disclose your personal information to anyone outside Tiwala Investment Banc and its affiliates, without your express permission unless:

  • We are legally compelled to do so by law, a regulatory authority, or a court order.

  • It is deemed to be in the public interest.

  • It is necessary to protect our rights and interests.

Data Protection

We have set up robust measures to safeguard your personal data. All your information is securely stored in an environment protected by electronic and procedural safeguards designed to prevent loss, misuse, damage, or unauthorized access. Additionally, access to your personal information is strictly limited to authorized employees.

 

It is important to note that if we have provided you with (or if you have chosen) a password or PIN that grants you access to specific areas on our site or applications, you are responsible for keeping this information confidential. We kindly request that you do not share your password or other authentication details, such as One-Time Passwords (OTP), with anyone. Your cooperation in maintaining the security of your login credentials is vital.

 

We retain your data only for as long as necessary, with storage durations determined by legal, regulatory, administrative, or operational requirements.

Your Rights To Your Data

You are entitled to rights concerning your personal data held by Tiwala Investment Banc. These rights are in place to ensure your control and transparency regarding your data and they include:

  • The right to access your personal information held by us.

  • The right to rectify any inaccurate or incomplete information.

  • The right to withdraw your previous consent for processing certain data.

  • The right to restrict or object to the processing of your personal data.

    However, please note that we may be constrained to continue processing your data if

    there are valid legal or operational reasons that necessitate it.

  • The right to request that your personal data be provided to you in a standard electronic

    format, and you may also request that this data be transferred to a third party.

  • The right to request the erasure of your information. However, please be aware that we may be constrained to continue to retain such data if there are valid legal,

    regulatory or operational reasons.

    For any complaints or enquiries regarding the processing of your personal data, please reach out to us through the contact details provided below.

Social Media Platforms

Tiwala Investment Banc may engage with registered users of various social media platforms. When you interact with us through these platforms, your personal information may be processed by the site owner. This processing is beyond our control and may occur in a country outside Kenya, potentially subject to different privacy principles. We strongly advise you to review these policies carefully to understand your rights and obligations concerning such content.

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It is important to note that social media sites are not appropriate forums for discussing our customers' products or financial arrangements. For your security and privacy, we will never ask you to share personal, account, or security information on social media platforms. Please exercise caution and refrain from sharing any sensitive information on these public platforms.

Marketing And Promotional Materials

Tiwala Investment Banc may occasionally contact you with information about products or services that we believe may be of interest to you. Should you decide at any point that you no longer wish to receive these communications, please feel free to contact us through our customer service channels to discontinue this service.

Third-Party Sites

Our Privacy Statement, which outlines how we collect, use, and protect your information, applies specifically to our website. Please be aware that this Privacy Statement does not extend to any third-party websites that may be linked from our site. These external sites operate under their own privacy and security policies, which may differ from ours. For your protection, we strongly recommend that you always review the privacy and security statements on any third-party websites you visit to understand their practices before providing any personal information.

Amendments To Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in how we handle your personal information. All updates and amendments will be posted on our website. Unless otherwise stated, the most current version of the policy will supersede and replace all previous versions. We encourage you to review the updated policy when it becomes available.

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